9 - Riu Emerald Bay All Inclusive, Mazatlan, Family Suite, Garden View, Guest Room 10 - Riu Emerald Bay All Inclusive, Mazatlan, Suite Familiar Superior Vista Jardin , Guest Room 11 - Riu Emerald Bay All Inclusive, Mazatlan, Suite Jacuzzi Vista al Mar Mexico, Living Area Once my order was finally taken, I ordered the filet. We would be more than happy to welcome you back in the near future to create more magical moments together! However, we regret to read the mentioned inconveniences and to know that you were not satisfied with the restaurants booking system; please let us inform you that this policy was implemented after carefully assessing all of guests’ feedback regarding this matter. Request from your travel agent they give you upper floor and book early, Dear garysV7608DW, Thank you kindly for your positive rating! She said she was going to send someone to my Room to look at it. 9 - Riu Emerald Bay All Inclusive, Mazatlan, Family Suite, Garden View, Guest Room 10 - Riu Emerald Bay All Inclusive, Mazatlan, Suite Familiar Superior Vista Jardin , Guest Room 11 - Riu Emerald Bay All Inclusive, Mazatlan, Suite Jacuzzi Vista al Mar Mexico, Living Area Once coming back from lunch one day during my stay, there was brown water coming out of all of the pipes in the bathroom. This all-inclusive property is 5.1 mi (8.3 km) from Mazatlan International Center and 7.5 mi (12.2 km) from Mazatlan Aquarium. The charm of Mazatlan is nearby, with world-class fishing, fantastic golf courses, and excellent dining. Balcony or terrace with ocean view. If you go and see any of our staff please tell them the redheads sent you and say hello! The water was still running brown. The resort is right on the ocean. It also could be because of the Coronavirus. But nowhere on the phone does it say that in any language. In these 37 m2 rooms, you'll have a small double bed (125x200 cm) and a king-size bed (200x200 cm), WiFi, satellite TV, a safe box, a ceiling fan, air conditioning, a minibar and a beverage dispenser. Riu Emerald Bay Hotel Rooms. Answer 1 of 20: Hi all, Did anyone try out the new section at the Riu Emerald Bay? We are sorry to read that your experience with us was not the best and at the same time we are very surprised by your words as they do not at all describe our usual standards. Hotel Riu Emerald Bay, Mazatlan Picture: our room - Check out Tripadvisor members' 13,290 candid photos and videos. Travelling as a group with ten or more people? I don't mind any of the health precautions that they took in the general areas, but I don't think they put that same energy in to the cleanliness of the hotel rooms, at least not mine. On the first floor is the room that has a corduroy TV and a private bathroom with a bathtub. Mazatlan offers great shopping, restaurants, night life and is paradise for sun worshipers, golfers and sports fishermen. Riu Emerald Bay All Inclusive is an all-inclusive property. Witches Beach is minutes away. Our guests praise the helpful staff and the clean rooms in their reviews. I didn't want to take any chances amidst the Coronavirus. Top room amenities include a flat screen TV, a bidet, and a separate living room. We cannot wait to share another wonderful experience with you. I got to my room and immediately disinfected all the hard surfaces. Was heading back again in April but Covid put a stop to that. Riu Emerald Bay - All Inclusive - Mazatlan, Mexico Vacation Store Miami offers All Inclusive Vacations at unbelievable discounts on an extensive selection of resorts in the Caribbean. This 1028-room, 3.5-star property welcomes business and leisure travelers with 5 outdoor pools, a full-service spa, and a free water park. The pillow cases on the other hand were not clean, I did notice stains on all 3 pillowcases. It earns everyone of those stars. I did not get that vibe from this resort. We would come back again in a heartbeat! Relax in our Renova Spa or get in shape at the gym. Stay at this 3.5-star beach resort in Mazatlan. Don't normally choose such a huge resort but the deal was too good to pass on and we like exploring new destinations. 98 - Riu Emerald Bay All Inclusive, Mazatlan, Family Room, Guest Room 99 - Riu Emerald Bay All Inclusive, Mazatlan, Junior Suite Vista al Mar Mexico, Guest Room 100 - Riu Emerald Bay All Inclusive, Mazatlan, Family Suite, Garden View, Guest Room Bathroom equipped with bathtub and shower, double-sink, hairdryer and amenities kit. Discover genuine guest reviews for Riu Emerald Bay All Inclusive along with the latest prices and availability – book now. Is parking available at Hotel Riu Emerald Bay? Our guests praise the helpful staff and the clean rooms in their reviews. Riu Emerald Bay All Inclusive is rated "Good" by our guests. This hotel is likely to sell out soon. Here you can enjoy your holidays, surrounded by a well-cared environment and a high quality service. He helped us locate our luggage when it wasn't delivered to our room. Now $138 (Was $̶1̶7̶4̶) on Tripadvisor: Hotel Riu Emerald Bay, Mazatlan. Even the restaurants where you need reservations (There are only 2 open right now), had lack luster poorly cooked/seasoned/prepared food. We will share your comments with our Management Team for further consideration and we hope to welcome you back in a near future to bring you an excellent time. Also lastly I think that it is not a good look to have cheap light colored hotel towels. We met some great staff. Please rest assured that we will share your comment with our team as they will love to hear they made such a wonderful impression on you. Are all the superior rooms have oceanviews? Stay at this 3.5-star beach property in Mazatlan. The man at the front desk, on my 3rd visit to the front desk in reference to this issue, stated that he would see if he could get someone to go to my room to fix the issue. We will be sure to pass on your wonderful words to our outstanding team. On my way back from dinner I stop by the front desk and I am told by the man at the front desk their maintenance has already gone up to my room and fixed the issue. Stay at this 3.5-star beach property in Mazatlan. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Making it 5 stars. There were 2 sinks, both sinks had brown running water. Enjoy free breakfast, free WiFi and free parking. We want all of our guests to enjoy a comfortable and unique experience with us at a great value, and we are sorry to see that some aspects of your stay were not what you had in mind. I went back to my Room, to get ready for dinner. I thought that they were very modern and very luxurious, but I did not see anything that I would describe as luxury at this hotel. and pool chairs and three days later its still there. She did a fantastic job of cleaning our room each day. Let our professional staff help you find your perfect family vacation, weekend getaway, spring … We have stayed at 5 other Riu's in Mexico, Jamaica & the Dominican and this one did not disappoint. You may qualify for exclusive perks and savings at our top group-friendly resorts! Bathroom equipped with bathtub and shower, double-sink, hairdryer and amenities kit. 2 hours later no 1 had came to look at the brown water. Dego worked the front desk. Hotel Riu Emerald Bay, Mazatlan Picture: Family room- floor 11 - Check out Tripadvisor members' 13,294 candid photos and videos of Hotel Riu Emerald Bay I was sat about 10 minutes after my arrival. we are trying to decide which room to get. To customize room options with kids and adults, you have to make two separate bookings or call our sales centre for assistance at 1-877-SUNWING. Yes, guests often enjoy the ocean view available here. There are three large pools, a massive, a semi-private stretch of beach, numerous restaurants and bars, and a large spa. Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay. Discover genuine guest reviews for Riu Emerald Bay All Inclusive along with the latest prices and availability – book now. He would make sure we had a table in his section and say 2 water 2 orange juice and 1 coffee. Stay at this 3.5-star beach property in Mazatlan. View deals for Riu Emerald Bay All Inclusive, including fully refundable rates with free cancellation. we are trying to decide which room to get. We are very delighted to learn that you have thoroughly enjoyed the selection of food and drinks, our location right on the beach and the service provided by our staff! We’ll even let you know about secret offers and sales when you sign up to our emails. RUI should def adapt that.. Room rates include meals and beverages at onsite restaurants and bars. Answer 1 of 20: Hi all, Did anyone try out the new section at the Riu Emerald Bay? We thought she could teach us some Spanish and we in turn could help her with her English. I think is just a very horrible way to get over on your guests. In the big restaurant we had the same server every morning. It is about 9:00 p.m. at this point, and I am on my way to dinner. Enjoy a relaxing holiday - whether alone, with family, partner or friends! After my trip to the pool, I went back to my room. No 1 ever responded to my request on the resort app. Hotel Riu Emerald Bay, Mazatlan Picture: Family room- floor 11 - Check out Tripadvisor members' 13,096 candid photos and videos. For those that have stayed here what would you suggest a good room location to be. That could have been very dangerous. The shower is very slippery, I fell in the shower several times. Hotel Riu Emerald Bay, Mazatlan Resim: Family room - one king and one double - Tripadvisor üyelerinin 13.298 gerçek Hotel Riu Emerald Bay fotoğrafına ve videosuna bakın. Room rates include meals and beverages at onsite restaurants and bars. I know I ordered my steak well done, but that was under the impression that it was going to be a standard 3.5 to 4 oz filet. Everyone got frozen unseasoned burgers with no cheese and hot dogs every day. Best regards, Hotel Riu Emerald Bay Online Reputation Manager, Mum and I went to this all inclusive resort just to get away and get some sun. Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool. New section was just opened and it was marvelous ! We met many great people at the swim up bar and have kept in touch with them since we have been home. We also met Cellie. Book the Hotel RIU EMERALD BAY in Mazatlán book now at HOTEL INFO and save!! Answer 1 of 2: This will be our first time visiting Mazatlan and we are booked at the Riu Emerald Bay. Riu Emerald Bay. Especially for the price of that they are charging. Conveniently located restaurants include Pancho's, Looney Bean Coffee Shop, and Panama. Take a look through our photo library, read reviews from real guests and book now with our Price Guarantee. Book now! We are very delighted that you enjoyed our facilities, our room and the beach! The Hotel Riu Emerald Bay (All Inclusive 24h) is an ellegant resorts located in Mazatlan, Mexico. The tub also was running brown water. Because I genuinely want to outline my experience. There was a slight language barrier, which is to be expected. For lovers of gastronomy, we offer live cooking stations at our main restaurant as well as Asian, Mexican and Italian specialty restaurants, 7 bars. Response from RIU Hotels and Resorts, Owner at Hotel Riu Emerald Bay, Response from Riu Hotels and Resorts, Owner at Hotel Riu Emerald Bay, Response from RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Emerald Bay. Standard Room or Family Room for the bigger room. Some rooms come with satellite TV, a private safe and a closet. There will certainly be many more occasions to provide you with relaxing and sunny holidays, stay safe meanwhile! He never had a wasted movement and he never stopped moving. Most of the hotel where shut down, including most of the spa. Hotel Riu Emerald Bay, Mazatlan Picture: family room - Check out Tripadvisor members' 13,186 candid photos and videos. Everyone was really nice. I also noticed that the blue comforter that they used on the beds, do not look like they are washed after every guest. Hotel Riu Emerald Bay, Mazatlan Picture: Family room- floor 11 - Check out Tripadvisor members' 13,294 candid photos and videos of Hotel Riu Emerald Bay So I assumed that breakfast, lunch and dinner the following days would be better. Air conditioning, ceiling fan, 1 king size bed and sofa, direct dial phone, regularly replenished mini-bar and liquor dispenser, satellite TV, radio alarm clock, electronic in-room safe (laptop size 15''), iron and ironing board. Sincerely, Hotel Riu Emerald Bay Online Reputation Manager, Great Hotel, rooms, food..... Minor disappointment. RiuLand kids’ club (ages 4-7 & 8-12 years) for the youngest guests and for adults, day and evening entertainment. The Riu Emerald Bay, In Mazatlan Mexico is a high rise hotel at the north end of the beach where the majority of the hotels are. This Riu Resort is beachfront and about 7.5 miles from charming downtown Mazatlan. Enjoy the warm atmosphere and quality service at Riu Emerald Bay, our elegant, 24-hour all-inclusive resort. You can tell that my plate had set to wait for the parties food, because my rice and everything else on the plate was sooooo dry. With balcony or terrace with partial ocean view, the suite has 2 floors, on the ground floor there is a living room with 2 sofa beds, flat screen TV, minibar and bathroom with bathtub. Would not recommend this place to any one and if you do go request one of the newer rooms. 5 outdoor pools, 1 children's pool with slides and a water park. Hotel Riu Emerald Bay, Mazatlan Picture: Family room - one king and one double - Check out Tripadvisor members' 13,217 candid photos and videos. With our best wishes we remain, Hotel Riu Emerald Bay Online Reputation Manager, Go somewhere else if you care at all about the food, To start I want to say that this is going to be a long review. To customize room options with kids and adults, you have to make two separate bookings or call our sales centre for assistance at 1-877-SUNWING. Enjoy free breakfast, free WiFi, and free parking. Answer 1 of 10: My family of 5 are traveling early in December 2013 to Riu Emerald Bay and with most family of 5s we had to take two rooms. What are some restaurants close to Hotel Riu Emerald Bay? With a stay at Riu Emerald Bay All Inclusive in Mazatlan (Cerritos), you'll be a 3-minute walk from Witches Beach and within a 5-minute drive of Cerritos Beach. Este hotel todo incluido 24 horas en Mazatlán te ofrece unas completas instalaciones que lo convierten en el mejor hotel en México para vivir una escapada inolvidable con RIU Hotels & Resorts. Enjoy your vacations in Mazatlan with RIU Hotels & Resorts: beach hotels, all-inclusive, sport, spa and unique experiences at the best price guaranteed. Hotel Riu Emerald Bay, Mazatlan Resim: Family Room- Floor 11 - Tripadvisor üyelerinin 13.096 gerçek Hotel Riu Emerald Bay fotoğrafına ve videosuna bakın. You can also relax and enjoy the sun. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Will be back in the fall. Riu Emerald Bay All Inclusive is an all-inclusive property. On the first floor is the room that has a corduroy TV and a private bathroom with a bathtub. So I just decided to go eat dinner somewhere else. This is the version of our website addressed to speakers of English in the United States. As Mazatlan’s largest resort, the 716-room Hotel Riu Emerald Bay has just about every feature an all-inclusive traveler would expect in a typical, slightly dated package. Our guests praise the helpful staff and the clean rooms in our reviews. He would anticipate our needs. Discover genuine guest reviews for Riu Emerald Bay All Inclusive along with the latest prices and availability – book now. Dinner was very lackluster, I chalked it up to the fact that I had arrived on a Sunday. There are three large pools, a massive, a semi-private stretch of beach, numerous restaurants and bars, and a large spa. Tough when you're wearing jeans to enjoy. There are more places to choose from in the Mazatlan area. I went back down to the front desk and the lady told me it should be fixed in an hr and if not come back to the front desk. Dear Guest, Thank you for leaving a review on TripAdvisor. He says yes. For example if I got a hard boiled egg a saucer for the shells would appear next to me. With our best wishes we remain, Hotel Riu Emerald Bay Online Reputation Manager, Tripadvisor Plus Subscription Terms & Conditions, Hotels near Mazatlan International Center, Hotels near Universidad Autonoma de Durando, Hotels near ITESM Instituto Tecnologico y de Estudios Superiores de MonterreyCampus Mazatlan, Hotels near Universidad Tec Milenio Campus La Marina, Hotels near Universidad Autonoma de Durango Mazatlan, Hotels near Facultad de Ciencias Sociales Mazatlan, Hotels near Universidad del Pacifico Norte, Hotels near Universidad de Estudios Avanzados, Hotels near Universidad Nacional de Estudios Avanzados Campus Mazatlan, Hotels near Instututo Tecnologico de Mazatlan. Popular attractions Witches Beach and Cerritos Beach are located nearby. Stay at this 3.5-star beach resort in Mazatlan. I stopped at the front desk to let them know about the brown water. If there is any pertinent information for any guests who are staying in the hotel, they should come in different languages for most guests to be able to read. also are the family rooms higher? I was not greeted or given water for an additional 10 minutes. Can someone shed some light on this before I spend what might be unnecessary money. Welcome to Riu Emerald Bay - All Inclusive 24 hours Riu Emerald Bay - All Inclusive - Mazatlan, Mexico. When we. Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities. Does Hotel Riu Emerald Bay have any great views? I went back downstairs to the front desk on my way to dinner, to let them know that the water was still brown. Stay at this 3.5-star beach resort in Mazatlan. I forgot to mention that the downgrade on my hotel room apparently does not come with a refund for the difference in the rooms. Riu Emerald Bay All Inclusive is located 9 km from Mazatlan Cathedral and offers a safety deposit box, a lift and a newspaper stand. It is an elegant establishment dating back to 2006. If I could compare it to anything it would be a Motel 6 version of an all inclusive resort on the beach. I have done some research including looking at Riu's website and know what the last two categories are. The kids can enjoy themselves at the RiuLand kids’ club program, which hosts daily activities and contains a … Réserver Hotel Riu Emerald Bay, Mazatlan sur Tripadvisor : consultez les 4 445 avis de voyageurs, 4 662 photos, et les meilleures offres pour Hotel Riu Emerald Bay, classé n°23 sur 100 hôtels à Mazatlan et noté 4 sur 5 sur Tripadvisor. also are the family rooms higher? Are there opportunities to exercise at Hotel Riu Emerald Bay? So overall I don't know how I feel about RUI resorts anymore. Guests can use car service, 24-hour security service and porter service at the venue. It was also super thin, grey and over cooked. Don't normally choose such a huge resort but the deal was too good to pass on and we like exploring new destinations. They let me know if I got back to my room and it was still an issue to come back down. Popular attractions Witches Beach and Cerritos Beach are located nearby. No customizations what so ever and a lot of "serve your self/buffet options". Not an issue finding beach chairs, still some reserving which isnt allowed. They let me know that they were aware of the issue and it should be fixed shortly. For those that have stayed here what would you suggest a good room location to be. The 24h All Inclusive Hotel Riu Emerald Bay opens all year round and is located on the beautiful Playa Las Brujas beach close to the Mexican town of Mazatlán. Beach wonderful, ocean not for poor swimmers. want to verify the family room is bigger. We asked her to join us during breakfast one morning. The check in was swift, with welcome drinks in the bar. The food is bland and mostly the same barley edible things everyday, zero entertainment or night life, zero cleaning gets done at the resort as well, you would see nacho sauce spilled all over the ground. Answer 1 of 7: We are hoping to book the Riu Emerald Bay Mazatlan. Witches Beach is minutes away. See more questions & answers about this hotel from the Tripadvisor community. With balcony or terrace with partial ocean view, the suite has 2 floors, on the ground floor there is a living room with 2 sofa beds, flat screen TV, minibar and bathroom with bathtub. And lots of drinks! Larger balcony or terrace with ocean view. You will also have a balcony or terrace so you can look out at the area nearby. Own or manage this property? I ask him if we can have it done after dinner and I will come back to the front desk on my way up. She said she was a resort activities coordinator. Riu Emerald Bay - All Inclusive 24 hours Mazatlan, Mexico 1 (888) 774 0040 or (305) 774 0040 Discover genuine guest reviews for Riu Emerald Bay All Inclusive along with the latest prices and availability – book now. Deluxe Rooms with a Balcony or terrace also available, Riu Emerald Bay - All Inclusive 24 hours - Mazatlan, Mexico - Call Us Toll Free At 1 (888) 774 0040 or (305) 774 0040, Electronic in-room safe (Laptop size 15"; interior dimensions : H 20cm/7.8in x W 37,5cm/14.7in x D 34cm/13.3in), 2 beds 125 x 200 cm or 1 bed 200 x 200 cm, Living room with 2 sofa beds and bathroom on the ground floor, 1 bed 200 x 200 cm and 1 bed 125 x 200 cm, Bathroom with hydro-massage bathtub, shower cabin and bidet, Integrated lounge area with sofa (1 step between levels), Honeymoon Suite Ocean View - All Inclusive. Discover genuine guest reviews for Riu Emerald Bay All Inclusive along with the latest prices and availability – book now. with the beach front room that was smaller. The Family Suites at Hotel Riu Emerald Bay have everything you need to make your stay unforgettable. There was lots to do each day so you can be as active as you would like. This all-inclusive property is 5.1 mi (8.3 km) from Mazatlan International Center and 7.5 mi (12.2 km) from Mazatlan Aquarium. The sheets seemed fine, but I brought my own sheet with me to avoid having to lay one the resort's sheets. Taxes and fees that are shown are estimates only. The instructions given upon check in are completely writren in Spanish, hence why they are only usable by people who speak Spanish. Riu Emerald Bay All Inclusive provides art deco 5-star accommodation in Mazatlan. The Riu Emerald Bay offers all inclusive Mazatlan Honeymoon, vacation and wedding packages on Playa Brujas.The architecture is stunning at this 716 room resort. If it is because there are children that stay at the resort then that is a problem that the hotel will just have to suck up.